Welcome to Shimeru Knives. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing this website and purchasing our products, you agree to abide by these terms. If you do not agree to these terms, please do not use our site.
1. Products
We sell Japanese chef knives and related accessories, including sharpeners, through our website. While we strive to ensure that all product descriptions, images, and specifications are accurate, there may be instances where product details such as color or appearance vary slightly due to differences in steel batches or other manufacturing factors. All products are subject to availability, and we reserve the right to discontinue any product at any time.
2. Pricing and Payment
- Pricing: All prices are listed in GBP and include VAT at the rate of 20%.
- Payment Methods: We accept payments via major credit cards, Klarna, and Clearpay. All payment processing is handled securely through Stripe.
- Taxes and Fees: The prices shown include VAT. Customers outside the UK should contact us for shipping rates and times, but duties and taxes will be covered by us.
3. Shipping and Delivery
- Shipping Methods: We offer free standard shipping on all orders within the UK. For customers outside the UK, please contact us directly to discuss shipping rates and delivery times.
- Geographic Coverage: We primarily ship within the UK. International customers should contact us for specific shipping arrangements.
- Order Processing: Orders are typically processed within 1–2 business days and shipped promptly. While we strive to meet delivery estimates, we are not responsible for delays caused by unforeseen circumstances.
- Customs and Duties: For international orders, we cover all customs duties and taxes applicable in the destination country.
4. Returns and Refunds
- Return Window: You may return unused and undamaged products within 14 days of delivery for a refund.
- Conditions for Return: Returns are accepted only if the products are in their original packaging and have not been used. Items must be in the same condition as when they were received.
- Return Process: To initiate a return, please visit our website and follow the return instructions. Once your return request is approved, ship the item back to us. The return shipping address will be provided during the return process.
- Refund Policy: Refunds will be processed within 14 days after we receive the returned item. Refunds will be issued to the original payment method.
- Return Shipping Costs: If the product is defective or damaged, we will cover the cost of return shipping. If you are returning the item due to a change of mind, you will be responsible for the return shipping costs.
5. User Accounts
- Account Creation: Creating an account is optional, and you may check out as a guest. However, creating an account allows you to save your shipping address, track your orders, and access your order history.
- Account Benefits: By creating an account, you can enjoy a streamlined checkout process, access to order tracking, and saved address information.
- Account Termination: We reserve the right to terminate or suspend any account that violates these terms or engages in fraudulent or abusive behavior.
6. Warranties and Guarantees
- Product Warranties: We offer a lifetime warranty on all our products against defects in material and workmanship under normal use.
- Disclaimer of Warranties: Except as expressly stated in this section, all products are provided "as is" without any further warranties, whether express or implied.
7. Intellectual Property
All content on this website, including but not limited to text, images, graphics, and logos, is the property of Shimeru Knives and is protected by intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Shimeru Knives shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our products or website. Our liability is limited to the amount you paid for the product that is the subject of the claim.
9. Governing Law and Dispute Resolution
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
10. Updates to Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review these terms periodically to stay informed about any updates.
11. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us via email or visit our contact page.
